Frequently Asked Questions

Helpful answers about orders, shipping, returns, private access and product care.

Everything you need to know about placing your order and getting it delivered.

Information about returns, exchanges and eligibility.

Tips to keep your SERIL pieces looking beautiful for years to come.

Learn more about our private collection, access and upcoming releases.

Each SERIL piece is handcrafted to order. Orders typically ship approximately 4–6 weeks after purchase, unless otherwise stated. Once dispatched, US orders generally arrive within 2–5 days via UPS Ground, where applicable.
Yes, international shipping is available. Delivery times depend on your location and shipping service. Please provide your phone number at checkout for UPS International delivery.
Once your order ships, you will receive an automated shipping confirmation email with tracking information at the email address used during checkout.
Because each piece is made to order, changes or cancellations are not guaranteed once production begins. Please contact info@seril.co as soon as possible with your order number so we can review your request.

Due to the handcrafted, made-to-order nature of our designs, all sales are final. We do not accept returns or issue refunds. Please review product details carefully before placing your order.
We do not offer standard returns or exchanges. However, if you experience an issue with your order, please contact us at info@seril.co with your order number and details. We will work with you to find a suitable resolution.
Since our products are made to order and are not eligible for standard returns, a return processing timeline does not apply. If you contact us about an order issue, our team will review your concern individually.
No. All SERIL pieces are handcrafted specifically for each order and are considered final sale. If you have questions about an item, we encourage you to contact us before purchasing.

Handle your SERIL pieces with care. Gently clean them using a soft, dry cloth and avoid direct contact with water, perfumes, oils, harsh chemicals, and excessive heat. For delicate materials and finishes, follow any specific care instructions provided with your piece.
If your SERIL piece requires attention or repair, please contact us at info@seril.co with your order number, a description of the issue, and clear photographs. We will review your request and let you know what options may be available.
For questions about defects, damage, or potential warranty coverage, please contact us at info@seril.co with your order details. Any available coverage will depend on the product and the circumstances of your request.
Store your SERIL pieces in a cool, dry place away from direct sunlight and humidity. When possible, keep bags in a protective dust bag, avoid stacking heavy items on top, and gently fill them with tissue paper to help maintain their original shape.

The LMCC × SERIL collection is an exclusive, password-protected shopping experience. Once you receive your private access password, simply visit the collection page and enter the password to explore the available pieces.
Yes! You can express your interest by signing up through our Get Notified section. This allows you to receive information about upcoming releases, collection announcements, and private access opportunities.
To maintain the exclusivity of the collection, private access passwords are planned to expire every 10 days. Updated access details will be communicated to eligible customers.
You will need a valid private access password to enter the collection. Once inside, follow the checkout instructions provided on the website. For assistance, contact us at info@seril.co.